Política de reembolso

Returns and refunds

Contact Petchi at bruno@elia.com.br with your order number and the item you wish to return. Petchi handles your request; you do not need to negotiate with our supplier.

14-day returns

You can request a return within 14 days after delivery of the last item in your order. If the final day falls on a weekend or public holiday, the window extends to the next business day. For a change-of-mind return, items must be unused and in their original condition. Approved returns have free return shipping and no restocking fee. Contact us before posting so we can provide return instructions and arrange shipping. Please do not send items to an address printed on the parcel without checking with us.

Faulty, damaged or incorrect items

Tell us what happened; photos may help us assess the issue. Nothing in this policy limits your statutory consumer rights. Where Australian Consumer Law applies, a major product failure can entitle you to choose a refund or replacement. Other remedies depend on the nature of the problem. Original packaging is not required for a faulty-product claim. We reimburse reasonable return costs where a fault is confirmed. The 14-day change-of-mind window does not limit these rights.

Cancellations and refunds

You can request cancellation before an item is processed. If it has already been processed, contact us to discuss the available return options. Approved refunds are issued to the original payment method unless otherwise agreed. Your bank or payment provider determines when the credit appears. Contact us if you need help with a refund or a delivery that has not arrived.