Contact

How can we help?

For product questions, order updates or help with a return or refund, email bruno@elia.com.br or use the contact form below.

If your question concerns an order, include your order number and the email address used at checkout. Please do not send card details or passwords.

Petchi is operated from Brazil and serves customers in Australia, the United States and Brazil.

Returns and order issues

Contact us so we can help identify the next step and the appropriate return destination. Please do not send items to the address on the parcel without checking the return instructions with us first.